Help Center / FAQ

We may use USPS or FEDEX at our discretion.

Shipping and handling is $12 for less than 3 items, and $15 for 3 or more (2-bus days). If you need your items sooner let us know by sending an email to: safettismartwear@gmail.com, we will communicate you how much the cost will be, and if you agree and pay for it, it will be sent that way.

We aim to ship orders placed on business days (non-holiday Mondays through Fridays) on the same day. Orders placed on a weekend or a holiday, will most likely ship the following business day.

We aim to ship preorder gear no later than 2 weeks after order has been placed. Although we will make every attempt possible to fulfill every preorder, these items are subject to availability. However, if the item ordered is not available, a refund will be processed as soon as possible and, in any event, no later than two business days after the day the preorder was placed.

We have two distribution centers, one in Colorado and one in Florida. Your order will fulfill from the closest distribution center to you that has the item you ordered. Triathlon items are expected to ship from Florida.

As we have two distribution centers, it is likely that your other items are on their way. We will notify you, however, once there is another shipment from SAFETTI USA on its way to you.

There is a small chance that the missing item(s) you ordered are out of stock. Please double check your email to see if you have one notifying you of a cancellation or checking for availability.

If you catch the error right away, please email us at safettismartwear@gmail.com with your order number and the correct address and we will do our best to update it.

New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. Our full return policy can be found at https://www.safetti.us/pages/return-exchange-policy .

If you have only removed the hang tags, then yes, you can still return the new and unused item. However, you will need to include the hangtags with your return, so we can reattach them at the warehouse. Unfortunately, if you have also removed the sewn in white product care tags, we will be unable to accept the return. (Does not apply to custom gear)

If you received a new credit card number from the same issuing bank, it will not be a problem to refund your credit card. Just like all pending payment transactions carry forward onto your new card, so will your refunds.

However, if you closed the account with that issuing bank and opened a new credit card with a different bank, please contact us at safettismartwear@gmail.com before sending back your return.

Most banks take 3-5 business days for the refunded amount to reflect in your available balance. While 3-5 business days is standard, some banks can take much longer.

Yes. Our products are built to last. They are tested by real athletes in the real world. We offer a 90-day warranty for manufacturing defects from purchase date.

If a product fails due to a manufacturing or materials defect, SAFETTI will determine if a replacement will take place.

Examples of manufacturing defects include broken zippers, unraveling seams, a problem with the bands that is not caused by misuse.

Examples of things that are not manufacturing defects include damage caused by general wear against abrasive surfaces, such as, but not limited to: velcro, bag strapping, rough seams, rips due to one’s saddle damages, burns, tears, breakage due to accidents, improper care, misuse or the natural breakdown of colors, chlorinated pools, modifications or normal wear and tear and materials over time. Any alteration of our brand products will void warranty coverage.

Please refer to: https://www.safetti.us/pages/limited-warranty

All billing addresses must be in the US and your bank needs to submit AVS address and zip code fields for verification. It is becoming increasingly rare, but there are still some smaller banks and credit unions that do not submit AVS information for verification. If your bank is in the minority, please try a different card.

The billing address you enter must match the AVS address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match. If you feel you are entering your address correctly, please call the 1-800 number on the back of your card, ask for either the Fraud or Authorizations Department and have them verify what your AVS address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

Unfortunately, we do not ship outside of the United States. Generally speaking, we are unable to accommodate each country’s customs and duties requirements. However, please send us an email to safettismartwear@gmail.com to see whether we can satisfy your needs .

Although our inventory is currently offered online only, we have two offices where fitting can take place:

5051 Castello Dr. Ste 23, Naples, Fl 34103, and 305 Kimball Ct, Golden, Co 80401. To arrange an appointment, send an email to: safettismartwear@gmail.com