Help Center / FAQ

FAQ

Shipping information

WHO DO YOU USE FOR SHIPPING?

HOW MUCH DOES SHIPPING COST?

HOW LONG DOES IT TAKE MY COLLECTION ORDER TO SHIP?

HOW LONG DOES IT TAKE MY “PREORDER” COLLECTION ITEMS TO SHIP?

WHERE WILL MY ORDER SHIP FROM?

I DIDN’T RECEIVE ALL OF MY ITEMS, ARE THEY COMING IN A LATER SHIPMENT?

I ENTERED THE WRONG SHIPPING ADDRESS; CAN YOU UPDATE IT?

Returns

I NEED TO RETURN SOMETHING; HOW DO I DO THAT?

I CUT THE HANG TAGS OFF THE GARMENT, CAN I STILL RETURN IT?

I NEED TO RETURN SOMETHING, BUT MY CREDIT CARD NUMBER HAS CHANGED SINCE I MADE MY ORDER, CAN I STILL GET MY REFUND?

I RECEIVED MY RETURN EMAIL CONFIRMATION, BUT I DON’T SEE MY REFUND ON MY STATEMENT, ARE YOU SURE IT WENT THROUGH?

Warranties

DO YOU GUARANTEE YOUR PRODUCTS?

WHAT IS AN EXAMPLE OF A MANUFACTURING DEFECT?

WHAT IS AN EXAMPLE OF SOMETHING THAT IS NOT A MANUFACTURING DEFECT?

HOW DOES THE WARRANTY POLICY WORK?

Payment and checkout errors

I’M GETTING AN ADDRESS ERROR WHILE CHECKING OUT.

International orders

DO YOU SHIP INTERNATIONALLY?

Physical Store

WHERE CAN I FIND A STORE THAT CARRIES SAFETTI?

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